Refund policy

Returns, cancellations and refunds

This policy covers DreamPhotoFusion physical photographic prints and digital downloads. Contact us at dreamphotofusion@gmail.com with your order number or other proof of purchase.

Physical prints: changing your mind

You may cancel a standard A4 or A3 print order before dispatch or within 14 days after the day you receive it. If an order is delivered in separate parts, the period starts after the last item arrives. You do not need to give a reason. Email us with any clear statement that you wish to cancel; you do not need prior approval or to use a particular form. Send the goods back within 14 days after notifying us.

Our standard photographs in A4 and A3 remain eligible for cancellation even though each print is individually printed to order. A genuinely personalised or bespoke print may be excluded from change-of-mind cancellation; any such exception will be explained before purchase. Your rights for faulty or misdescribed goods still apply.

How to return your print

Include your order number or name, and return the certificate of authenticity supplied with the print. Pack the print securely to prevent bending or moisture damage. Original packaging is helpful but is not required. You may inspect the print as you would in a shop; we may deduct a reasonable amount for loss of value caused by handling beyond what is necessary to inspect it.

Your package includes a note with the parcel returns address. You can also email dreamphotofusion@gmail.com to obtain the address and return instructions, including before purchase. You do not need return approval to exercise your cancellation rights. If the note is missing, contact us and we will provide the details promptly. We recommend tracked parcel postage and keeping proof of posting. A signature service is not required.

For change-of-mind returns, you pay the return postage. We do not charge a restocking fee or pass on our mailbox handling or forwarding fees.

Refunds for cancelled print orders

We refund the returned products and, when you cancel the whole physical-goods order, the cost of our least expensive standard outbound delivery option. Any extra paid for an upgraded delivery service is not refundable for a change-of-mind cancellation. Refunds are made to the original payment method, without a refund fee, within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier.

Damaged, faulty or incorrect items

If your print arrives damaged, is faulty, is not as described or is the wrong item, contact us so we can arrange the appropriate refund, replacement or other remedy under your consumer rights. Photos of the print and packaging can help us resolve delivery damage. We cover reasonable return costs where goods are faulty, damaged on arrival or incorrect; contact us to arrange return postage. You do not need to claim against the delivery company yourself. These rights are separate from the change-of-mind deadline.

Digital downloads

Digital products have no physical item to return. For downloads supplied during the 14-day cancellation period, your cancellation right ends when supply starts only if you expressly consented to early supply, acknowledged that you would lose that right, and received the required confirmation. If those requirements were not met, your cancellation rights remain. If a download is faulty, inaccessible or not as described, please contact us; your statutory rights still apply.

Optional cancellation form

You may email the following to dreamphotofusion@gmail.com, or use any other clear cancellation statement:

To DreamPhotoFusion:
I/we hereby give notice that I/we cancel my/our contract for the following goods or digital content:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):

Nothing in this policy limits your statutory consumer rights.